As the members of The Dwyer Group team and the dedicated franchise owners and service professionals across our service brands address the recovery needs after Hurricane Sandy along the East Coast, please know that our hearts go out to all of those who have been impacted, including many within our own franchise family.
Everyone has done an outstanding job reaching out to our franchise locations in the region to get damage reports from shops, set up the most reliable forms of communication, verify supply needs, and – most importantly – make sure that our people are okay. To date, we are fortunate to know that nobody was physically hurt during the storm across our service brands. And our thanks go out to everyone working so hard to put businesses, homes and lives back together.
All of our brand presidents and their staffs have been in touch with their franchise networks and the work has been immediate to address service calls, staffing needs and equipment demands in those areas where they are needed the most. I am witness to an unprecedented example of our Code of Values in action, as men and women living and working in the affected areas are addressing personal losses where homes have been flooded and cars have been swept away while also moving forward to serve their customers and communities. At the same time, we have incredible franchisees in other parts of the country joining in the cleanup, with the added cautions of bringing food and generators in tow where a shortage of hotel rooms and power outages await them.
The insurance claims and service calls will keep all of our teams very busy in the days, weeks and months ahead. And we are doing what we do best, delivering the very best customer service in the business. Please exercise care for yourselves and your teams in this hectic time as every call is an emergency and the Northeast continues to rebuild. I thank you for all that you do and the pride in which you do it.