Archive for January, 2013


Out of the kindness of his heart

Monday, January 28th, 2013

When someone utters these words, the ending is pure joy. You don’t even have to hear the rest of the story. You know it’s great. Well, that was the case with one Mr. Rooter service call and a very special customer.   It was clear that a costly repair at this customer’s home was a financial […]


“Life after Undercover Boss”

Tuesday, January 22nd, 2013

One year ago, viewers across America met Faith Brown, my alternate persona in the CBS reality TV show “Undercover Boss.” It was a life-changing experience for me. But that was just the beginning. Little did I know how that show would deliver wonderful connections with people on the front lines of our service brands. That […]