Thursday, May 15th, 2014

…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

I will be adult and make personal contact.

In other words, I should not get some long-suffering assistant, or business associate, or spouse, to do what I need to do myself. Even if it was not me that made the double booking. I need to think of it as a demonstration of maturity and leadership. I need to think of whether I would like to get that message from the person I am waiting for or from an intermediary.

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Monday, May 12th, 2014

“National Small Business Week”

As we kick off National Small Business Week (May 12 – 16) in the U.S., there’s no better time to congratulate our 1,600+ franchisees across The Dwyer Group service brands around the world for being in business for themselves, but not by themselves. As small-business owners, our franchisees are empowered to be part of a dynamic group of service brands that deliver an incredible experience to residential and commercial customers every day of the year. Our brands would not be the household names they are today without the hard work and dedication of our franchisees and their service professionals at the grassroots level. Collectively, we are successful because small businesses persevere in cities around the country and around the world that display these brands with pride: Aire Serv Heating & Air Conditioning, Glass Doctor, Mr. Appliance, Mr. Electric, Mr. Rooter, The Grounds Guys and Rainbow International. To all the small businesses in our great franchise family at The Dwyer Group, I thank you. #SBW2014

 

 

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Thursday, May 8th, 2014

…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

The impacts of breaking (or keeping) our agreements

Have you ever been on the receiving end of a broken agreement? It can be not  only frustrating and disappointing, but also a drain of integrity, confidence  and trust. Depending on the severity and frequency, it can deteriorate the  relationship. On an individual level it can diminish one’s sense of self worth,  deplete one’s energy, increase self-doubt and create a state of inertia.

There are also negative business impacts in the form of inefficiencies, lack  of professionalism, a reduction in productivity, tarnished reputations, lawsuits  and an “us vs. them” culture.

Now, flip that upside down. When agreements are kept, trust, confidence and  integrity are built; relationships are enhanced; traction is realized;  efficiency is increased; and momentum builds.

Read more: http://djcoregon.com/news/2012/01/24/how-to-honor-your-agreements-and-keep-your-integrity/#ixzz318Q24gL2

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Thursday, May 8th, 2014

…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

enrich1

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Friday, May 2nd, 2014

…making only agreements we are willing able and intend to keep.

Share any significant facts that will impact your ability to keep the agreement.  Share your feelings, specifically:

  • Anxiety, fear, nervousness
  • Irritation, anger, aggravation, resentment
  • Discouragement, sadness, resignation
  • Excitement, happiness, exhilaration.

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Friday, May 2nd, 2014

…making only agreements we are willing, able and intend to keep.

You can’t control how you feel but you can control how you express your feelings. It’s also not helpful to agree to do something or be somewhere, if you know that you have something else planned or aren’t going to be able to do it.

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Friday, May 2nd, 2014

…making only agreements we are willing, able and intend to keep.

Make only agreements that you believe in:  agreements that you want to make and keep, agreements that your whole body/mind
says “yes!” to. If you don’t have your whole self behind the agreement, whether it’s your child’s baseball game or attending the annual
shareholder’s meeting, why bother? Agreements that are unimportant to you, but that you make anyway, have a tendency to come back and haunt you later because some intuitive person will perceive that you are not really there, or because something will stop you from keeping them.

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Friday, May 2nd, 2014

…making only agreements we are willing able and intend to keep.

It is much easier to not make an agreement than it is to get out of one you no longer want to keep. An agreement is anything you have said you would do, or anything you have said you would not do.

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Tuesday, April 29th, 2014

….acknowledging everyone as right from their own perspective.

Remember that disagreement does not equal conflict. Sometimes disagreement can lead to conflict, but it can also lead to discussion and learning. Indeed, provided you’re willing to engage in discussion, it is likely that learning about an opinion or perspective different from your own will broaden your understanding of an issue.

 

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Tuesday, April 29th, 2014

…acknowledging everyone as right from their own perspective.

Embrace the difference. Somewhere in there, be sure to thank the other person for having the courage to express their opinion. Disagreement means that the person you are dealing with is bringing a different perspective into the mix and offering you a chance to broaden your horizons. It also means that they value you enough and trust you enough to voice a difference of opinion in your presence (you might also like to congratulate yourself for fostering such openness). The number one realization is that you can appreciate someone’s viewpoint without agreeing with it. For example:

  • “You know, while I still think we have different approaches, I understand yours a little better now. Thanks for discussing it with me.”
  • “I really appreciate that you took the time to clearly explain to me how you see this matter. I hadn’t looked at it from this perspective before and it has given me much food for thought. I’ll definitely take into consideration the points you raised when I review this now.”
  • “I respect your opinions highly. In the current matter, I am bound to follow the workplace rules but perhaps in the future we could work on something to lobby for a change of these rules, if that’d be of interest to you.”

READ MORE HERE:  http://www.wikihow.com/Accept-and-Embrace-Disagreement

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