Friday, May 30th, 2014

….communicating honestly and with purpose.

communication3

 

 

 

 

 

 

 

ACTION STEP – It is important for your team to be on the same page with communication!

 

0 Comments

Friday, May 30th, 2014

….communicating honestly and with purpose.

communication

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ACTION STEP – In the workplace, we all have different styles of communication and we must understand that everyone is different when it comes to communicating.  With better communicating skills, we are a much more productive team!

 

 

0 Comments

Thursday, May 15th, 2014

…communicating any potentially broken agreement at the first appropriate opportunity to all parties concerned.

I will not tell the other person how busy I am.

We live in a face paced world and at times we may over commit ourselves. When communicating a broken agreement people don’t want to hear how busy you are, they are busy too. Instead, sincerely apologize for having to break your commitment and strive to complete your agreement.

0 Comments

Thursday, May 15th, 2014

…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

I will be adult and make personal contact.

In other words, I should not get some long-suffering assistant, or business associate, or spouse, to do what I need to do myself. Even if it was not me that made the double booking. I need to think of it as a demonstration of maturity and leadership. I need to think of whether I would like to get that message from the person I am waiting for or from an intermediary.

0 Comments

Monday, May 12th, 2014

“National Small Business Week”

As we kick off National Small Business Week (May 12 – 16) in the U.S., there’s no better time to congratulate our 1,600+ franchisees across The Dwyer Group service brands around the world for being in business for themselves, but not by themselves. As small-business owners, our franchisees are empowered to be part of a dynamic group of service brands that deliver an incredible experience to residential and commercial customers every day of the year. Our brands would not be the household names they are today without the hard work and dedication of our franchisees and their service professionals at the grassroots level. Collectively, we are successful because small businesses persevere in cities around the country and around the world that display these brands with pride: Aire Serv Heating & Air Conditioning, Glass Doctor, Mr. Appliance, Mr. Electric, Mr. Rooter, The Grounds Guys and Rainbow International. To all the small businesses in our great franchise family at The Dwyer Group, I thank you. #SBW2014

 

 

0 Comments

Thursday, May 8th, 2014

…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

The impacts of breaking (or keeping) our agreements

Have you ever been on the receiving end of a broken agreement? It can be not  only frustrating and disappointing, but also a drain of integrity, confidence  and trust. Depending on the severity and frequency, it can deteriorate the  relationship. On an individual level it can diminish one’s sense of self worth,  deplete one’s energy, increase self-doubt and create a state of inertia.

There are also negative business impacts in the form of inefficiencies, lack  of professionalism, a reduction in productivity, tarnished reputations, lawsuits  and an “us vs. them” culture.

Now, flip that upside down. When agreements are kept, trust, confidence and  integrity are built; relationships are enhanced; traction is realized;  efficiency is increased; and momentum builds.

Read more: http://djcoregon.com/news/2012/01/24/how-to-honor-your-agreements-and-keep-your-integrity/#ixzz318Q24gL2

0 Comments

Thursday, May 8th, 2014

…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

enrich1

0 Comments

Friday, May 2nd, 2014

…making only agreements we are willing able and intend to keep.

Share any significant facts that will impact your ability to keep the agreement.  Share your feelings, specifically:

  • Anxiety, fear, nervousness
  • Irritation, anger, aggravation, resentment
  • Discouragement, sadness, resignation
  • Excitement, happiness, exhilaration.

0 Comments

Friday, May 2nd, 2014

…making only agreements we are willing, able and intend to keep.

You can’t control how you feel but you can control how you express your feelings. It’s also not helpful to agree to do something or be somewhere, if you know that you have something else planned or aren’t going to be able to do it.

0 Comments

Friday, May 2nd, 2014

…making only agreements we are willing, able and intend to keep.

Make only agreements that you believe in:  agreements that you want to make and keep, agreements that your whole body/mind
says “yes!” to. If you don’t have your whole self behind the agreement, whether it’s your child’s baseball game or attending the annual
shareholder’s meeting, why bother? Agreements that are unimportant to you, but that you make anyway, have a tendency to come back and haunt you later because some intuitive person will perceive that you are not really there, or because something will stop you from keeping them.

0 Comments