Monday, March 31st, 2014
- Little Thing Matter! A story from one team member about another, Adam, a lead development manager and myself went to an offsite meeting and the chairs were less than comfortable. I being in my last month of pregnancy was really uncomfortable. I wasn’t complaining but, I guess Adam could see I was not liking the chairs. Our first break he brought me a Baylor seat cushion from his car. I thanked him it was a very sweet and thoughtful gesture. I wanted to recognize Adam for his thoughtfulness. (Donna)
ACTION: Be aware of those around you and do something thoughtful.
Thank you & keep living R.I.C.H.!
Friday, March 28th, 2014
Your action for today is to do something positive for someone that they will never forget.
Keep living R.I.C.H.!
Thursday, March 27th, 2014
A company is only as strong as those who operate within it. And recognizing the hard work of team members is crucial to a company’s culture and morale. At The Dwyer Group, we do that at our Annual Awards ceremony in Waco. And this week, we recognized another group of exemplary performers who make The Dwyer Group an exemplary company by their contributions.
The associates in our family of brands make our company and our service brands function. We believe in superior service to our customers, our community and to each other as members of The Dwyer Group family, and as such we commend those who have upheld our company standards in excess of expectations.
This year, our honorees included:
Rookie Franchise Director of the Year (by volume and number of units): Trey Kizer
Franchise Director of the Year (by volume and quantity of sales): Brad Knieriem
Lead Developer of the Year: Lacy White
President’s Choice Award: Brenda Ball
DG Acct. Darla Bartley
DG Marketing Chrissy Ronje
DG Admin. Jeff Martin
DG Legal Tie – Brenda Ball & Dolores Kavey
DG Franchise Dept. Shannon West
DG IT Brand Howard
Grounds Guys Jay Holland
Mr. Electric Ashley Munn
PTN Luke Stanton
Aire Serv Lane Dixon
Glass Doctor Paul Hardcastle
ZorWare Christie Kelly
Mr. Appliance Steve Thompto
Mr. Rooter Michael Green
Rainbow Int’l Craig Gjeltsen
DSS Wendy Callan
As part of our Code of Values, we believe that management should seek out and recognize what people are doing right, and treat every associate with respect. Great work should never be undervalued. The Annual Awards are one small way of saying “thank you” to our devoted associates and their invaluable contributions to The Dwyer Group family.
Wednesday, March 26th, 2014
Zig Ziglar, the famous sales and motivational speaker, said, “You can have anything in life you want if you will just help enough other people get what they want.” At The Dwyer Group, our vision to be a world-class company is only possible through our mission to help franchisees and associates live happier, more successful lives. People like Mike Pizzuti, franchise owner of Rainbow International in Findlay, Ohio.
Mike knows all about hard work and tough luck. After serving in the Navy in Vietnam, he returned to the United States with big dreams of owning his own business. He leased a gas station and car wash at the young age of 20 and set out to become a success. READ MORE
Wednesday, February 19th, 2014
A company’s most important, and often most overlooked, customers are its own employees. Traditional companies ask: Are we paying them enough? Are we training them well? Are we giving competitive benefits? Do they take too many sick days? Can we trust them?
But how about also asking: Do we talk to them enough? Are they happy with their lives? Do they have the right support and friends at work? Have they found a home with our company? Can they trust us?
Please click below to continue reading
Friday, February 7th, 2014
WACO, Texas (Feb. 7, 2014) – The Dwyer Group, Inc., a franchisor of seven service-based franchise brands, announces the promotions of several key executive team members to support the continued growth of the company, effective immediately.
“At The Dwyer Group, I am blessed to be surrounded by a team of executives who have gone above and beyond to support me as CEO for over 15 years,” said Dina Dwyer-Owens, Chairwoman and CEO. “Five years ago, our company president stepped up and assumed many of my CEO responsibilities as I chaired the International Franchise Association, went undercover for ‘Undercover Boss,’ and more. It’s time to formalize this role for Mike Bidwell as he has shown the dedication, drive, and skills necessary to lead our day-to-day operations. This will also allow me to leverage my talents and desires to promote The Dwyer Group and our Live R.I.C.H. culture while we take the company to the next level.”
Click on the image to read the exciting news!
Thursday, January 30th, 2014
I’ve had the great pleasure of participating in a program called “Strategic Coach.” And here’s a blog and a video about my participation in this group that reinforces the power of having peers, colleagues, mentors and coaches for regular collaboration. Just like the power of franchising and the peer network and support system it can bring, everyone can use a coach. Please click on the icon below and Enjoy!
Wednesday, January 22nd, 2014
We live our Code of Values by speaking calmly, and respectfully, without profanity or sarcasm.
Somewhere between earning good grades and earning good pay, people often lose sight of the most basic dos and don’ts. The simplest of values that we learned from our parents like be good to others, don’t talk back, say please and thank you, and play nice lose their emphasis. Why? We don’t have to be mean, talk back or cheat to be better at business. If certain values are supposed to be important to us as children, why can’t they be important to us as adults? At The Dwyer Group, they are! And proper language is my hot button.
Continue reading by clicking on the icon below:
Thursday, January 16th, 2014
Friday, January 10th, 2014
Guess what? Some things really do get better
with age. I’ve been called the Godmother of Franchising. And quite frankly,
it’s a name I like. After all, our franchise family at The Dwyer Group has been
around 33 years. I’ve grown up in this business. I feel like a protector of
sorts when championing our service brands, our Code of Values and the great
opportunities that come with franchising in general. It never gets old!
There’s another supporter of our industry that is equally exciting: The
Entrepreneur magazine “Franchise 500.” This annual ranking of
franchise concepts in the January issue is celebrating its 35th year.
Every New Year the “Franchise 500″ is an honor for the
companies that make the list. It kicks off another year of anticipated
franchise expansion and the foundation that franchisors will provide to their
ever-growing networks. I cannot tell you how wonderful it is to have a long
history with this ranking, and then to add new service brands to our system,
grow them and watch them join our other concepts on the list.
I’m proud to say that all of our service brands at The Dwyer Group are on the
2014 “Franchise 500″ ranking. (You can find the complete list here:
We are proud to live up to the review that the magazine’s staff goes through in
putting this list together every year. The Dwyer Group and the “Franchise
500″ go back a long way. And that speaks volumes for the the strength of
our team, the track record of our franchise model and the outstanding
franchisees who represent our brands. Congratulations to all of our service
brands and a ranking that makes me proud. And here’s to all of the future
franchise owners who plan to join our outstanding organization.