ACTION STEP – It is important for your team to be on the same page with communication!
I will not tell the other person how busy I am.
We live in a face paced world and at times we may over commit ourselves. When communicating a broken agreement people don’t want to hear how busy you are, they are busy too. Instead, sincerely apologize for having to break your commitment and strive to complete your agreement.
I will be adult and make personal contact.
In other words, I should not get some long-suffering assistant, or business associate, or spouse, to do what I need to do myself. Even if it was not me that made the double booking. I need to think of it as a demonstration of maturity and leadership. I need to think of whether I would like to get that message from the person I am waiting for or from an intermediary.
As we kick off National Small Business Week (May 12 – 16) in the U.S., there’s no better time to congratulate our 1,600+ franchisees across The Dwyer Group service brands around the world for being in business for themselves, but not by themselves. As small-business owners, our franchisees are empowered to be part of a dynamic group of service brands that deliver an incredible experience to residential and commercial customers every day of the year. Our brands would not be the household names they are today without the hard work and dedication of our franchisees and their service professionals at the grassroots level. Collectively, we are successful because small businesses persevere in cities around the country and around the world that display these brands with pride: Aire Serv Heating & Air Conditioning, Glass Doctor, Mr. Appliance, Mr. Electric, Mr. Rooter, The Grounds Guys and Rainbow International. To all the small businesses in our great franchise family at The Dwyer Group, I thank you. #SBW2014
The impacts of breaking (or keeping) our agreements
Have you ever been on the receiving end of a broken agreement? It can be not only frustrating and disappointing, but also a drain of integrity, confidence and trust. Depending on the severity and frequency, it can deteriorate the relationship. On an individual level it can diminish one’s sense of self worth, deplete one’s energy, increase self-doubt and create a state of inertia.
There are also negative business impacts in the form of inefficiencies, lack of professionalism, a reduction in productivity, tarnished reputations, lawsuits and an “us vs. them” culture.
Now, flip that upside down. When agreements are kept, trust, confidence and integrity are built; relationships are enhanced; traction is realized; efficiency is increased; and momentum builds.
You can’t control how you feel but you can control how you express your feelings. It’s also not helpful to agree to do something or be somewhere, if you know that you have something else planned or aren’t going to be able to do it.
Make only agreements that you believe in: agreements that you want to make and keep, agreements that your whole body/mind
says “yes!” to. If you don’t have your whole self behind the agreement, whether it’s your child’s baseball game or attending the annual
shareholder’s meeting, why bother? Agreements that are unimportant to you, but that you make anyway, have a tendency to come back and haunt you later because some intuitive person will perceive that you are not really there, or because something will stop you from keeping them.