The Dina Dwyer-Owens Blog

Being on “Undercover Boss” was so rewarding for me. Now you have a chance to be rewarded as well! Enter my “Reveal Your Undercover Role Model” Sweepstakes by May 17th for your chance to win $3,000.  Here are the details: Undercover Boss “Reveal Your Undercover Role Model” Social Media Sweepstakes Rules and Regulations Background information: [...]

It’s official. Lightning does strike twice! That’s how I felt when “Undercover Boss” invited me to participate in a special episode on CBS called “Undercover Boss: Epic Bosses” for the season finale on Friday, May 17 at 8/7c.  Being on the show the first time in January of 2012 changed my life forever. And I’m [...]

We thank you for your thoughts and prayers, as news of the explosion in West, just north of Waco, has captured the attention of the nation. Right now, it appears that all of our staff and associates at The Dwyer Group are safe.  We held a prayer meeting at The Dwyer Group campus this morning [...]

Last January I was on a riding lawnmower at a job for The Grounds Guys with a front row seat, literally, to just how hard our service professionals work for our newest franchisor at The Dwyer Group. I was in a heat index of 118 degrees outside of Memphis at a commercial landscaping job at [...]

 A year after appearing on the reality show ‘Undercover Boss,’ Cypress woman Tanna Marino has turned a fairy tale ending into a new beginning, going from appliance technician to corporate consultant. (Click on the link below to read the full story!) ttp://www.yourhoustonnews.com/cypresscreek/news/cypress-woman-succeeds-after-reality-tv/article_8664bef7-26df-50e9-bdf3-b672db304a37.html

When someone utters these words, the ending is pure joy. You don’t even have to hear the rest of the story. You know it’s great. Well, that was the case with one Mr. Rooter service call and a very special customer.   It was clear that a costly repair at this customer’s home was a financial [...]

One year ago, viewers across America met Faith Brown, my alternate persona in the CBS reality TV show “Undercover Boss.” It was a life-changing experience for me. But that was just the beginning. Little did I know how that show would deliver wonderful connections with people on the front lines of our service brands. That [...]

This truly has been a year of Faith. First and foremost, as a devout Catholic, that was the theme celebrated by the church, which has been a wonderful source of support and inspiration in my daily life as a wife, mother and business leader. But more publicly, it was a year that people saw me [...]

It is a great privilege to represent our worldwide Dwyer family as I accept this award together on behalf of our father, Don Dwyer, Sr.  Had he lived to see this day, he would consider this one of the greatest honors of his lifetime.  And that just tells you how passionate he was about the [...]

A great man has gone to Heaven today. Zig Ziglar touched the lives of so many people and was the role model of positive thinking and constant inspiration to all who knew him. He was a man of character, and he was strong in his faith. I am fortunate to have known him during his [...]

This week, on behalf of all of us at The Dwyer Group, I was honored to accept the Texas Family Business of the Year Community Commitment Award from the Institute of Family Business at Baylor University. This annual celebration of entrepreneurs and family businesses from around the state is a huge affirmation that what we [...]

As the members of The Dwyer Group team and the dedicated franchise owners and service professionals across our service brands address the recovery needs after Hurricane Sandy along the East Coast, please know that our hearts go out to all of those who have been impacted, including many within our own franchise family.  Everyone has [...]

Our hearts and our helping hands go out to those areas across the East Coast being impacted by Hurricane Sandy. I give my thanks to an amazing team of associates here at home, our call center, our franchisees, and the wonderful service professionals who are making such a big difference on the front lines. The [...]

This week I did an interview with KWTX-TV, my local CBS station, for National Women in Small Business Month. And I was happy to share the news of the Women in The Trades Program at The Dwyer Group, which is spreading the word about employment and scholarship opportunities for women across our service brands. From [...]

I want to extend my deepest gratitude to everyone who came together for The Dwyer Group Annual Reunion. We had more than 1,400 people gather at The Gaylord Texan Resort in Grapevine, Texas, for an amazing time of celebration, awards and higher learning across our service brands. I’ll be honest. The Dwyer Group Reunion could [...]

Remember when you were a kid, and you couldn’t wait for the first day of school? You would reunite with all of your friends, share stories about what you did since you last saw each other, and celebrate being a little older and wiser than the year before.  You would gear up for new lessons, [...]

At The Dwyer Group, our service brands make important house calls for customers in need every day. And this week, I get to make a special house call of my own. On Thursday, I will be visiting the Long Beach Ronald McDonald House http://www.longbeachrmh.org/. It’s one of the newest additions to an important organization with [...]

“Undercover Boss” on CBS August 10 at 8/7pm CT I have to say that it really is better the second time around. I’m talking about the rebroadcast of our episode on “Undercover Boss,” which is set to air across the U.S. on CBS on August 10, at 8 p.m. / 7 p.m. Central Time.  Mark [...]

This past Friday I spoke to the Graduating Class of 2012 at Rapoport Academy in Waco, Texas. This dynamic institution has a record of 100% of its graduates going on to college. And I was honored by the invitation to speak to them on this special occasion. As a wife and mother of two children, I [...]

Last week, I attended the Ernst and Young Entrepreneur of the Year Finalists Reception in Dallas. I was proud to be among the honorees who met with judges where I discussed the success we are having at The Dwyer Group and across our service brands. And I was equally excited to meet many other business leaders [...]

One of the best programs we ever started at The Dwyer Group was VetFran (http://www.leadingtheserviceindustry.com/VetFran.asp), offering our best financial discount to military veterans who wanted to own a franchise.  Today, that program has blossomed into a national effort with hundreds of franchise companies giving their best discounts to thousands of military veterans-turned-franchise owners as the [...]

Do you want great people in your organization? Start with the people who hire them. Today I got to speak to the Heart of Texas chapter for the Society of Human Resource Management. These are individuals who help foster great companies. If there was ever a gatekeeper for an organization – a true point of [...]

This week I had the great pleasure of being a keynote speaker at the GKIC 2012 SuperConference in Dallas. The ballroom was packed with about 1,000 people (entrepreneurs, small-business owners, network marketers and more) looking to take their businesses to the next level.  And I was more than happy to share how the Code of [...]

Our hearts and our helping hands are reaching out to communities across North Texas today. With some 19 tornadoes reported yesterday alongside high winds, heavy rains, flooding, damaging hail, power outages and more, the destruction is overwhelming as thousands of people address the clean up and recovery effort that now begins.  I am proud to [...]

Today I had the great honor of welcoming 81 attendees to franchise training at The Dwyer Group. That’s a new record for our company. It’s the most we’ve ever had across all of our service brands in one class.  And it makes me smile to no end. I’ll just call this a Meaningful Monday – [...]

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with @DinaDwyerOwens. She’s the Chairwoman and CEO of The Dwyer Group www.dwyergroup.com over such well-known service brands as Mr. Rooter, Aire Serv [...]

I couldn’t agree more with this story below. I firmly believe hiring veterans is good for business! Enjoy this information and share it with others.  http://www.whitehouse.gov/blog/2012/03/07/hiring-veterans-good-company-s-bottom-line  

As I prepare to welcome the largest orientation group of future franchisees in the history of The Dwyer Group this week, I would like to take a moment to reflect on what this means for our service brands. Our service brands’ growth and achievements speak volumes in today’s economy that the right team and the [...]

Last week, the last known living veteran from World War I passed away. Her name was Florence Green, and she was 110 years old.  Florence was born in London, and she joined the Women’s Royal Air Force in Sept. of 1918. Read about her here: http://www.msnbc.msn.com/id/46297110/ns/world_news-europe/t/time-my-life-last-known-wwi-veteran-dies#.TzGXDMVSRgs The time that Florence gave in service to her [...]

“To pretend I’m not is just a lie,” says Dwyer Group CEO Dina Dwyer-Owens. By Bill Briggs The CEO’s waterworks probably made the boys in the boardroom wince. See more….http://today.msnbc.msn.com/id/46301055  

 I had a fabulous time talking to Emily Iazzetti, at KWTX-TV, for her show “Moms Every Day.” Watch the videos here (part 1 and 2) as I discuss my faith, my family, and going undercover on “Undercover Boss.” http://tinyurl.com/7z36efl http://tinyurl.com/6oyphvc

I appeared on CBS’s hit reality show “Undercover Boss” on January 22nd to see if my father’s vision for the company and the Code of Values were being implemented on the front lines. Read more about my journey here!    If you missed the episode, you can watch it at http://www.cbs.com/shows/undercover_boss/video

We are proud of the Code of Values at The Dwyer Group, and we’ve been enriched by meeting others who do the same with their businesses. Here’s how we met Sunshine Grounds in Canada and what would eventually become The Grounds Guys franchise in the U.S. It’s been an incredible and VALUE-able relationship! Peter van Stralen [...]

Tomorrow, The Dwyer Group will be celebrating its annual Founder’s Day. We’re remembering the many ways that our late Founder, Don Dwyer Sr., touched our lives this Founder’s Day, as we celebrate his vision now known as The Dwyer Group.This year, it’s even more special as we mark the 30th anniversary of our company. After [...]

This Veterans Day, I encourage everyone to take the opportunity to thank all of our veterans of the past, present and the future, and say a prayer for their safety, as they work endlessly for ours. As we find little ways to show our appreciation, we should all remember the sacrifices our courageous women and [...]

A secret advantage to being the CEO of The Dwyer Group, as I often say, is that I’m also the target customer. I’m the wife, the mom, and the woman of the house who schedules service calls when I need something at home repaired. That’s a special perspective – understanding the customer. Beth Miller, of [...]

I love to say that I am blessed to be part of a great company that attracts so many wonderful people. We are successful across our franchise brands not only for the businesses we’ve established, but also for the countless men and women who deliver their services to customers around the world. That was reinforced [...]

Benjamin Frankin once said: “An investment in knowledge always pays the best interest.” I couldn’t agree more! I’ve always been a fan of lifelong learning. Teachable moments are a daily opportunity. Speaking as the CEO, I am never done learning. And sharing opportunities for growth with others are equality important. That’s why I was so [...]

Do you want to know how we are having fun in the process at The Dwyer Group this week? I am blessed with a very big family and we know how to plan a shindig! Don’t dare call it just a convention. It’s so much more. Actually, let me start at the very beginning… My [...]