The Dina Dwyer-Owens Blog

Archive for the ‘Blog’ Category

 

Togetherness and Reflection

Tuesday, November 25th, 2014

As we enter the holiday season, I’m reminded of the importance of togetherness and reflection that comes with this time of the year. And 2014 has proven remarkable in both regards for The Dwyer Group. Our annual reunion in Orlando this past September was a celebration unlike any other as our associates, franchisees, vendors, families […]

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The Dwyer Group Veteran’s Day tribute video: Watch it now!

Tuesday, November 11th, 2014

The true mark of a hero, in my opinion, is someone who would sacrifice of themselves for the benefit of others. Tomorrow, November 11, is Veterans Day. Our franchisee veterans are the epitome of this definition. They signed their lives over to the military – in times of both peace and war – to serve this […]

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“$2.3 Million Reasons To Love VetFran”

Thursday, November 6th, 2014

Today, The Dwyer Group announced that it has surpassed $2.3 million in discounts to military veterans who have been awarded a franchise across our service brands through the VetFran program. As we prepare to celebrate Veterans Day next week, we not only reflect on the great service our men and women of the U.S. military […]

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“Another excerpt from my Q&A with Franchisor News Magazine in the U.K.”

Monday, October 20th, 2014

Q: What are you looking for in franchisees? A: The Dwyer Group service brands look for franchisees that fit our corporate culture – our mission, vision and values. That doesn’t necessarily mean you have to be experienced in the service trades either. Our mission is ‘to teach our principles and systems of personal and business […]

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An excerpt from my Q&A with Franchisor News Magazine in the U.K.

Wednesday, October 15th, 2014

Q: Why do you think The Dwyer Group of brands have been so successful? What is the secret to achieving global recognition?  A: At the heart of our success and across our service brands is The Dwyer Group code of values – our roadmap in business and in life. We call it living RICH: following […]

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Dina Dwyer-Owens to Deliver Keynote at 2014 US Swim School Association National Conference

Tuesday, October 7th, 2014

Dina Dwyer-Owens, Co-Chair of The Dwyer Group, Inc., will deliver the keynote address at the 2014 National Conference for the United States Swim School Association on Oct. 15, in Charlotte, N.C. Author of “Live R.I.C.H.: How to build success in your company and your life with a proven Code of Values,” Dwyer-Owens has become a nationally-acclaimed […]

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“Code of Values Bringing Value”

Tuesday, August 19th, 2014

Yesterday, we shared the very exciting news that The Dwyer Group had been acquired by The Riverside Company. This is an exciting collaboration between two growing and successful organizations. But I’m biased when I say, The Dwyer Group is a special company that is attractive for much more than just the numbers. In my book Live […]

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The Dwyer Group, Inc. Acquired by The Riverside Company

Monday, August 18th, 2014

WACO, Texas (August 18, 2014) – The Dwyer Group, Inc., one of the world’s largest franchising companies of trades service brands, today announced it has been acquired for the second time by The Riverside Company, a private equity fund with locations in North America, Europe and Asia. The deal with the global investment firm renews […]

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Dwyer Group scholarship encourages women to enter trades

Tuesday, July 29th, 2014

By REGINA DENNIS rdennis@wacotrib.com | The Dwyer Group is looking for more local women to apply for a scholarship aimed at helping women pursue technical and trade careers. The Waco-based company is kicking off the fourth awards cycle for its Women in the Trades Scholarship Program. The scholarship is worth $1,500. It can be used […]

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“Design Your Life…At Any Age”

Monday, June 2nd, 2014

Today, I am visiting the George Washington Young Adult Borough Center in New York for the second year in a row. And this time, I’m delivering my Design Your Life seminar to some 200 students. These are students that other school districts might have discarded – students who have had an uphill battle to stay […]

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“National Small Business Week”

Monday, May 12th, 2014

As we kick off National Small Business Week (May 12 – 16) in the U.S., there’s no better time to congratulate our 1,600+ franchisees across The Dwyer Group service brands around the world for being in business for themselves, but not by themselves. As small-business owners, our franchisees are empowered to be part of a […]

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…communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

Thursday, May 8th, 2014

The impacts of breaking (or keeping) our agreements Have you ever been on the receiving end of a broken agreement? It can be not  only frustrating and disappointing, but also a drain of integrity, confidence  and trust. Depending on the severity and frequency, it can deteriorate the  relationship. On an individual level it can diminish […]

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“Think and Grow Rich for Women”

Friday, April 4th, 2014

I am so honored to be included in this upcoming book – Think and Grow Rich for Women — by the internationally best-selling author Sharon Lechter. Sharon is the founder and CEO of Pay Your Family First, and the author of Rich Dad, Poor Dad and 14 other Rich Dad books, Outwitting the Devil, Three Feet From Gold and Save Wisely, Spend Happily. Of course, […]

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“The Dwyer Group – Annual Awards”

Thursday, March 27th, 2014

A company is only as strong as those who operate within it. And recognizing the hard work of team members is crucial to a company’s culture and morale. At The Dwyer Group, we do that at our Annual Awards ceremony in Waco. And this week, we recognized another group of exemplary performers who make The […]

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From Coal Miner to Franchisee of the Year

Wednesday, March 26th, 2014

Zig Ziglar, the famous sales and motivational speaker, said, “You can have anything in life you want if you will just help enough other people get what they want.” At The Dwyer Group, our vision to be a world-class company is only possible through our mission to help franchisees and associates live happier, more successful […]

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Compassionate Company

Wednesday, February 19th, 2014

A company’s most important, and often most overlooked, customers are its own employees. Traditional companies ask: Are we paying them enough? Are we training them well? Are we giving competitive benefits? Do they take too many sick days? Can we trust them? But how about also asking: Do we talk to them enough? Are they […]

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The Dwyer Group Announces Executive Promotions to Support Continued Growth

Friday, February 7th, 2014

WACO, Texas (Feb. 7, 2014) – The Dwyer Group, Inc., a franchisor of seven service-based franchise brands, announces the promotions of several key executive team members to support the continued growth of the company, effective immediately. “At The Dwyer Group, I am blessed to be surrounded by a team of executives who have gone above […]

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“Everyone can use a coach”

Thursday, January 30th, 2014

I’ve had the great pleasure of participating in a program called “Strategic Coach.” And here’s a blog and a video about my participation in this group that reinforces the power of having peers, colleagues, mentors and coaches for regular collaboration. Just like the power of franchising and the peer network and support system it can […]

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Live Your Code of Values: Speech Therapy

Wednesday, January 22nd, 2014

We live our Code of Values by speaking calmly, and respectfully, without profanity or sarcasm. Somewhere between earning good grades and earning good pay, people often lose sight of the most basic dos and don’ts.  The simplest of values that we learned from our parents like be good to others, don’t talk back, say please […]

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“Get ready to open a franchise: Part one of six”

Thursday, January 16th, 2014

Please click on the link: http://leadingtheserviceindustry.com/blog/get-ready-to-open-a-ranchise-part-one-of-six/

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“Franchise 500®”

Friday, January 10th, 2014

Guess what? Some things really do get better with age. I’ve been called the Godmother of Franchising. And quite frankly, it’s a name I like. After all, our franchise family at The Dwyer Group has been around 33 years. I’ve grown up in this business. I feel like a protector of sorts when championing our […]

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Top Five Reasons People Consider a Career Change in the New Year

Monday, January 6th, 2014

After more than three decades as a franchisor, The Dwyer Group has been around long enough to know that the New Year brings new hope to people who are ready to be in charge of their lives. More than any other time of the year, resolution season is when people start thinking of a career […]

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Q&A with Huffington Post — the “Women in Business”

Tuesday, December 3rd, 2013

Women in Business: Q&A with Dina Dwyer-Owens, CEO of The Dwyer Group Please click below for the full article. Thank you & enjoy! http://www.huffingtonpost.com/laura-dunn/women-in-business-qa-with_b_4363630.html  

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A Living Code of Values

Tuesday, November 19th, 2013

You’ve seen it before. It hangs neatly on the office wall. The fancy frame and prominent placement signals an air of importance. The writing begs the observer to read the details. But to most who pass by, that’s where it ends. And that’s the problem. I’m talking about a company’s code of values. Continue reading […]

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PlayMakers Talk Show!

Wednesday, November 6th, 2013

On the November 10th edition of PlayMakers Talk Show, our guests will be: Dina Dwyer-Owens – Chairwomen/CEO, The Dwyer Group This episode will air this Sunday @ 4 pm on 570 KLIF. It will also be streamed online at http://www.iheart.com/live/5527/?autoplay=true – See more at: http://www.playmakerstalkshow.com/2013/11/november-10-dina-dwyer-owens-and-jp-hogan/#sthash.EsRE9Ym9.dpuf

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Committee on Veterans’ Affairs – Field Hearing Testimony of Mary Kennedy Thompson

Wednesday, November 6th, 2013

Testimony of Mary Kennedy Thompson On Behalf of The Dwyer Group and International Franchise Association November 6, 2013   Good morning Congressman Flores and members of the subcommittee.  My name is Mary Kennedy Thompson and I am President of Mr. Rooter Plumbing based in Waco, TX, which is a proud brand of The Dwyer Group […]

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What’s Life Without a Little Fun in the Process?

Friday, November 1st, 2013

Each year, you will find an extra holiday listed on The Dwyer Group’s calendar: Founder’s Day. It was created to honor the man who started this great company, the late Don Dwyer, Sr., and to commemorate the legacy he left us with. Founder’s Day is a special day in which having fun in the process […]

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October is National Kitchen and Bath Month

Tuesday, October 8th, 2013

It’s that time of year again. October is National Kitchen and Bath Month. Time to honor those special rooms of the home where The Dwyer Group service brands do so much wonderful work! And let’s not forget that kitchens and baths are the places where homeowners get a great return on their investment too. With […]

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Step Up. Indeed!

Thursday, October 3rd, 2013

There is nothing like a franchise convention. And once again, The Dwyer Group Annual Reunion was a resounding success. My thanks goes out to an amazing executive team, all of The Dwyer Group associates, our preferred vendors, and our family and friends, for once again producing an incredible gathering. As our theme “Step Up” showcased, […]

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“Know Your Lawmakers”

Friday, September 13th, 2013

Next week I will join my colleagues in the franchising community on Capitol Hill for the International Franchise Association’s Public Affairs Conference in Washington D.C. We will meet with our legislators and discuss the issues that are important to our industry, including: taxes, healthcare, immigration reform, small business lending, work force policy and career opportunities […]

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My Home Life ~ Summertime With The Kids

Thursday, August 1st, 2013

Please enjoy this our newest edition of My Home Life and my article, Free Time http://www.bluetoad.com/publication/index.php?pn=5&pp=2&ver=html&i=165511&zoom=0    

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I call it “The Ranch”

Friday, July 12th, 2013

Please click on the link below and enjoy my article in the quarterly edition of My Home Life Magazine. Feel free to read on and take pleasure in this entire edition! http://www.bluetoad.com/publication/index.php?p=5&i=150726&ver=swf&pp=1&zoom=0  

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Meet our Director of Veteran Affairs

Thursday, July 11th, 2013

I am pleased to share the exciting news that Mary Kennedy Thompson, our outstanding president of the Mr. Rooter Corporation, has accepted the additional title of Director of Veteran Affairs for The Dwyer Group. Mary is not only a powerful voice for franchising, but also a powerful voice for veterans in franchising. And with her […]

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Dina Dwyer-Owens isn’t mum on how she refines The Dwyer Group’s service franchise model

Friday, June 7th, 2013

http://http://www.sbnonline.com/2013/06/dina-dwyer-owens-isnt-mum-on-how-she-refines-the-dwyer-groups-service-franchise-model/?full=1&sectionid=cover-story-departments

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Leadership in the Restoration Industry: Jack White

Tuesday, June 4th, 2013

http://leadingtheserviceindustry.com/blog/leadership-in-the-restoration-industry-jack-white/

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“Reveal Your Undercover Role Model”

Thursday, May 16th, 2013

Being on “Undercover Boss” was so rewarding for me. Now you have a chance to be rewarded as well! Enter my “Reveal Your Undercover Role Model” Sweepstakes by May 17th for your chance to win $3,000.  Here are the details: Undercover Boss “Reveal Your Undercover Role Model” Social Media Sweepstakes Rules and Regulations Background information: […]

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“Undercover Boss: Epic Bosses Season Finale, May 17″

Monday, May 6th, 2013

It’s official. Lightning does strike twice! That’s how I felt when “Undercover Boss” invited me to participate in a special episode on CBS called “Undercover Boss: Epic Bosses” for the season finale on Friday, May 17 at 8/7c.  Being on the show the first time in January of 2012 changed my life forever. And I’m […]

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In Wake of Recent Tragedies

Thursday, April 18th, 2013

We thank you for your thoughts and prayers, as news of the explosion in West, just north of Waco, has captured the attention of the nation. Right now, it appears that all of our staff and associates at The Dwyer Group are safe.  We held a prayer meeting at The Dwyer Group campus this morning […]

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“Happy 100th for The Grounds Guys”

Tuesday, March 12th, 2013

Last January I was on a riding lawnmower at a job for The Grounds Guys with a front row seat, literally, to just how hard our service professionals work for our newest franchisor at The Dwyer Group. I was in a heat index of 118 degrees outside of Memphis at a commercial landscaping job at […]

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Cypress woman succeeds after reality TV….

Wednesday, February 20th, 2013

 A year after appearing on the reality show ‘Undercover Boss,’ Cypress woman Tanna Marino has turned a fairy tale ending into a new beginning, going from appliance technician to corporate consultant. (Click on the link below to read the full story!) ttp://www.yourhoustonnews.com/cypresscreek/news/cypress-woman-succeeds-after-reality-tv/article_8664bef7-26df-50e9-bdf3-b672db304a37.html

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Out of the kindness of his heart

Monday, January 28th, 2013

When someone utters these words, the ending is pure joy. You don’t even have to hear the rest of the story. You know it’s great. Well, that was the case with one Mr. Rooter service call and a very special customer.   It was clear that a costly repair at this customer’s home was a financial […]

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“Life after Undercover Boss”

Tuesday, January 22nd, 2013

One year ago, viewers across America met Faith Brown, my alternate persona in the CBS reality TV show “Undercover Boss.” It was a life-changing experience for me. But that was just the beginning. Little did I know how that show would deliver wonderful connections with people on the front lines of our service brands. That […]

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The Year of Faith

Monday, December 31st, 2012

This truly has been a year of Faith. First and foremost, as a devout Catholic, that was the theme celebrated by the church, which has been a wonderful source of support and inspiration in my daily life as a wife, mother and business leader. But more publicly, it was a year that people saw me […]

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Entrepreneurship, Philanthropy and Innovation

Monday, December 3rd, 2012

It is a great privilege to represent our worldwide Dwyer family as I accept this award together on behalf of our father, Don Dwyer, Sr.  Had he lived to see this day, he would consider this one of the greatest honors of his lifetime.  And that just tells you how passionate he was about the […]

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“Zig Ziglar will always be remembered”

Wednesday, November 28th, 2012

A great man has gone to Heaven today. Zig Ziglar touched the lives of so many people and was the role model of positive thinking and constant inspiration to all who knew him. He was a man of character, and he was strong in his faith. I am fortunate to have known him during his […]

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“The Community Commitment Award”

Monday, November 12th, 2012

This week, on behalf of all of us at The Dwyer Group, I was honored to accept the Texas Family Business of the Year Community Commitment Award from the Institute of Family Business at Baylor University. This annual celebration of entrepreneurs and family businesses from around the state is a huge affirmation that what we […]

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Hurricane Sandy

Thursday, November 8th, 2012

As the members of The Dwyer Group team and the dedicated franchise owners and service professionals across our service brands address the recovery needs after Hurricane Sandy along the East Coast, please know that our hearts go out to all of those who have been impacted, including many within our own franchise family.  Everyone has […]

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Customers First

Tuesday, October 30th, 2012

Our hearts and our helping hands go out to those areas across the East Coast being impacted by Hurricane Sandy. I give my thanks to an amazing team of associates here at home, our call center, our franchisees, and the wonderful service professionals who are making such a big difference on the front lines. The […]

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National Women in Small Business

Monday, October 15th, 2012

This week I did an interview with KWTX-TV, my local CBS station, for National Women in Small Business Month. And I was happy to share the news of the Women in The Trades Program at The Dwyer Group, which is spreading the word about employment and scholarship opportunities for women across our service brands. From […]

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Be Your Best Authentic Self

Wednesday, September 26th, 2012

I want to extend my deepest gratitude to everyone who came together for The Dwyer Group Annual Reunion. We had more than 1,400 people gather at The Gaylord Texan Resort in Grapevine, Texas, for an amazing time of celebration, awards and higher learning across our service brands. I’ll be honest. The Dwyer Group Reunion could […]

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“It’s like back to school, only better!”

Tuesday, August 28th, 2012

Remember when you were a kid, and you couldn’t wait for the first day of school? You would reunite with all of your friends, share stories about what you did since you last saw each other, and celebrate being a little older and wiser than the year before.  You would gear up for new lessons, […]

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“My Kind of House Call”

Tuesday, July 24th, 2012

At The Dwyer Group, our service brands make important house calls for customers in need every day. And this week, I get to make a special house call of my own. On Thursday, I will be visiting the Long Beach Ronald McDonald House http://www.longbeachrmh.org/. It’s one of the newest additions to an important organization with […]

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**Tune in**

Thursday, July 19th, 2012

“Undercover Boss” on CBS August 10 at 8/7pm CT I have to say that it really is better the second time around. I’m talking about the rebroadcast of our episode on “Undercover Boss,” which is set to air across the U.S. on CBS on August 10, at 8 p.m. / 7 p.m. Central Time.  Mark […]

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“Life is full of graduations”

Tuesday, May 29th, 2012

This past Friday I spoke to the Graduating Class of 2012 at Rapoport Academy in Waco, Texas. This dynamic institution has a record of 100% of its graduates going on to college. And I was honored by the invitation to speak to them on this special occasion. As a wife and mother of two children, I […]

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“Entrepreneurship Lives”

Monday, May 21st, 2012

Last week, I attended the Ernst and Young Entrepreneur of the Year Finalists Reception in Dallas. I was proud to be among the honorees who met with judges where I discussed the success we are having at The Dwyer Group and across our service brands. And I was equally excited to meet many other business leaders […]

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“Military Friendly”

Thursday, May 17th, 2012

One of the best programs we ever started at The Dwyer Group was VetFran (http://www.leadingtheserviceindustry.com/VetFran.asp), offering our best financial discount to military veterans who wanted to own a franchise.  Today, that program has blossomed into a national effort with hundreds of franchise companies giving their best discounts to thousands of military veterans-turned-franchise owners as the […]

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Hire for attitude as well as ability:

Thursday, May 3rd, 2012

Do you want great people in your organization? Start with the people who hire them. Today I got to speak to the Heart of Texas chapter for the Society of Human Resource Management. These are individuals who help foster great companies. If there was ever a gatekeeper for an organization – a true point of […]

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“Think Big, Live RICH”

Friday, April 20th, 2012

This week I had the great pleasure of being a keynote speaker at the GKIC 2012 SuperConference in Dallas. The ballroom was packed with about 1,000 people (entrepreneurs, small-business owners, network marketers and more) looking to take their businesses to the next level.  And I was more than happy to share how the Code of […]

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Customers First

Wednesday, April 4th, 2012

Our hearts and our helping hands are reaching out to communities across North Texas today. With some 19 tornadoes reported yesterday alongside high winds, heavy rains, flooding, damaging hail, power outages and more, the destruction is overwhelming as thousands of people address the clean up and recovery effort that now begins.  I am proud to […]

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Meaningful Mondays

Monday, March 26th, 2012

Today I had the great honor of welcoming 81 attendees to franchise training at The Dwyer Group. That’s a new record for our company. It’s the most we’ve ever had across all of our service brands in one class.  And it makes me smile to no end. I’ll just call this a Meaningful Monday – […]

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How to Be Successful as a Franchise Owner with Dina Dwyer-Owens

Thursday, March 22nd, 2012

Every week as SmallBizLady, I conduct interviews with experts on my Twitter talk show #SmallBizChat. The show takes place every Wednesday on Twitter from 8-9pm ET. This is excerpted from my recent interview with @DinaDwyerOwens. She’s the Chairwoman and CEO of The Dwyer Group www.dwyergroup.com over such well-known service brands as Mr. Rooter, Aire Serv […]

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Code of Values Part III

Tuesday, March 20th, 2012

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Code of Values Part II

Tuesday, March 20th, 2012

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Hiring veterans is good business

Friday, March 9th, 2012

I couldn’t agree more with this story below. I firmly believe hiring veterans is good for business! Enjoy this information and share it with others.  http://www.whitehouse.gov/blog/2012/03/07/hiring-veterans-good-company-s-bottom-line  

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A Warm Welcome to our Future Franchisees

Thursday, February 23rd, 2012

As I prepare to welcome the largest orientation group of future franchisees in the history of The Dwyer Group this week, I would like to take a moment to reflect on what this means for our service brands. Our service brands’ growth and achievements speak volumes in today’s economy that the right team and the […]

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“Valuable Veterans”

Thursday, February 16th, 2012

Last week, the last known living veteran from World War I passed away. Her name was Florence Green, and she was 110 years old.  Florence was born in London, and she joined the Women’s Royal Air Force in Sept. of 1918. Read about her here: http://www.msnbc.msn.com/id/46297110/ns/world_news-europe/t/time-my-life-last-known-wwi-veteran-dies#.TzGXDMVSRgs The time that Florence gave in service to her […]

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‘Undercover’ lessons surface for female CEOs’

Thursday, February 9th, 2012

“To pretend I’m not is just a lie,” says Dwyer Group CEO Dina Dwyer-Owens. By Bill Briggs The CEO’s waterworks probably made the boys in the boardroom wince. See more….http://today.msnbc.msn.com/id/46301055  

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Code of Values Part I

Tuesday, January 31st, 2012

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Wife, Mother, Chairwoman ….and “Undercover Boss”

Monday, January 30th, 2012

 I had a fabulous time talking to Emily Iazzetti, at KWTX-TV, for her show “Moms Every Day.” Watch the videos here (part 1 and 2) as I discuss my faith, my family, and going undercover on “Undercover Boss.” http://tinyurl.com/7z36efl http://tinyurl.com/6oyphvc

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My Cover Has Been Blown!

Wednesday, January 25th, 2012

I appeared on CBS’s hit reality show “Undercover Boss” on January 22nd to see if my father’s vision for the company and the Code of Values were being implemented on the front lines. Read more about my journey here!    If you missed the episode, you can watch it at http://www.cbs.com/shows/undercover_boss/video

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Code of Values and Our Canadian “Family”

Saturday, January 21st, 2012

We are proud of the Code of Values at The Dwyer Group, and we’ve been enriched by meeting others who do the same with their businesses. Here’s how we met Sunshine Grounds in Canada and what would eventually become The Grounds Guys franchise in the U.S. It’s been an incredible and VALUE-able relationship! Peter van Stralen […]

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Founders Day

Thursday, November 17th, 2011

Tomorrow, The Dwyer Group will be celebrating its annual Founder’s Day. We’re remembering the many ways that our late Founder, Don Dwyer Sr., touched our lives this Founder’s Day, as we celebrate his vision now known as The Dwyer Group.This year, it’s even more special as we mark the 30th anniversary of our company. After […]

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Veterans Day

Friday, November 11th, 2011

This Veterans Day, I encourage everyone to take the opportunity to thank all of our veterans of the past, present and the future, and say a prayer for their safety, as they work endlessly for ours. As we find little ways to show our appreciation, we should all remember the sacrifices our courageous women and […]

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“Pearl Award Winner” – Beth Miller

Friday, October 28th, 2011

A secret advantage to being the CEO of The Dwyer Group, as I often say, is that I’m also the target customer. I’m the wife, the mom, and the woman of the house who schedules service calls when I need something at home repaired. That’s a special perspective – understanding the customer. Beth Miller, of […]

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“Pearl Award Winner” – Joey Link

Thursday, October 27th, 2011

I love to say that I am blessed to be part of a great company that attracts so many wonderful people. We are successful across our franchise brands not only for the businesses we’ve established, but also for the countless men and women who deliver their services to customers around the world. That was reinforced […]

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Here’s to Higher Learning

Tuesday, October 25th, 2011

Benjamin Frankin once said: “An investment in knowledge always pays the best interest.” I couldn’t agree more! I’ve always been a fan of lifelong learning. Teachable moments are a daily opportunity. Speaking as the CEO, I am never done learning. And sharing opportunities for growth with others are equality important. That’s why I was so […]

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Family Reunions: Dwyer-style

Monday, October 17th, 2011

Do you want to know how we are having fun in the process at The Dwyer Group this week? I am blessed with a very big family and we know how to plan a shindig! Don’t dare call it just a convention. It’s so much more. Actually, let me start at the very beginning… My […]

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