Friday, April 18th, 2014

…speaking calmly and respectfully without profanity or sarcasm.

Stopping sarcasm can be hard and you may take a lot of self-convincing. Try never to hurt a vulnerable person, especially one who has shown you nothing but respect.

READ MORE: http://www.wikihow.com/Stop-Being-Sarcastic

ACTION: Think before you speak

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Friday, April 18th, 2014

…speaking calmly, and respectfully, without profranity or sarcasm.

Like any bad habit, swearing is easy to pick up and a lot more difficult to put a stop to. Sometimes you don’t even realize that you’re doing it. However, it is certainly possible to change your swearing habits by recognizing that you have a problem and putting a genuine effort into correcting it. This article will provide a few helpful tricks to clean up your language – no washing your mouth out with soap needed!

READ MORE: http://www.wikihow.com/Stop-Swearing

ACTION: Identify your triggers and learn to avoid them

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Wednesday, April 16th, 2014

…responding in a timely fashion.

Kristy assists Karen in making up our set up forms and getting our contracts out for
future franchisees. I think she is someone who is highly looked upon in our
building. Kristy comes in early and stays late in order to get these forms
ready. She even works through her lunch hours when she knows that the forms
have to be sent off on time. Her dad was recently in the hospital having a
major surgery and where was Kristy, here at work. When I would ask her why she
was not at the hospital she would say “I was there last night, went home and
got maybe an hour to two hours of sleep. I know that we have to have these
contracts out so I need to make sure they get out. She responds timely even though she had to sacrifice some sleep.

ACTION: What sacrifice can you make today to respond more timely?

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Wednesday, April 16th, 2014

…responding in a timely fashion.

Everyone wins with time management

We all have busy lives – both at work and at home. But it’s important to realize you are not the only person in the world with demands on their time. When there are meetings to attend, emails to answer and jobs to get done, it is important to live up to our Values:

We live our Code of Values by responding in a timely fashion.

In the working world, timeliness demonstrates your respect for your peers and customers. Responding to others in a timely fashion will no doubt earn you reciprocating action and mutual respect. And in a business where every second counts, we will get more work accomplished when we use our time wisely.

This applies to our personal lives as well. Making the most of our minutes every day will reward us in the end. Completing the tasks at hand, rather than putting them off for another day, will allow you more spare time and leave you feeling stress-free.

On those days when your schedule is jam packed, there is little time left for waiting on others. Be it to arrive, to call you back, respond to an email, etc. When you already have quite a bit on your plate that needs tending to, frustration can build when the person you have been waiting on was using your time for their personal needs. If this “time waster” is you, then take into account how the individual on the delayed end feels. Put yourself in his or her shoes. If you are going to be late, the least you can do is let the person know.

This courteous gesture will allow the other party time to perform additional tasks before you are available.

Valuing another’s time by making good use of your own will strengthen relationships with anyone who is affected. Responding in a timely fashion shows that you are a team player and customer service oriented.

ACTION:  William Penn, scholar and founder of Pennsylvania, said “Time is what we want most, but what we use worst.” Think about that phrase and how you can apply it to your professional and personal lives.

Remember, responding in a timely fashion never goes out of style.

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Friday, April 4th, 2014

“Think and Grow Rich for Women”

I am so honored to be included in this upcoming book - Think and Grow Rich for Women – by the internationally best-selling author Sharon Lechter. Sharon is the founder and CEO of Pay Your Family First, and the author of Rich Dad, Poor Dad and 14 other Rich Dad books, Outwitting the DevilThree Feet From Gold and Save Wisely, Spend Happily.

Of course, it was no stretch for me to want to be part of another book that has “RICH” in the title. Having followed my own passion to share The Dwyer Group Code of Values for Respect, Integrity, Customer focus and Having fun in the process, Sharon does that as well with her passion to share financial fortitude, personal and professional success, and leadership lessons from some of the most outstanding women to walk this Earth. Women like Condoleeza Rice, Sandra Day O’Connor, Angela Merkel and others are mentioned in this book and will provide lasting examples to readers of the strength we, as women, can possess. This is about more than money. It’s about a celebration of women. It’s about the pursuit and the ability to enjoy love, family, success and significance.  Pre-order your copy today at: sharonlechter.com/women

rich pic

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Friday, April 4th, 2014

…responding in a timely fashion.

A few days ago, I was in Kohl’s here in Waco and a handsome man was standing in
front of me with a Dwyer Group shirt on. As were both waiting in line I noticed
that he had only a receipt in his hand. When it was his turn to be waited on he
asked to speak to the manager, and conveniently the man behind the counter was
the store manager. What happened next I must say brings absolute JOY to my
heart. Brandon, the Dwyer Group employee, proceeded to tell the manager that he
and his wife had been in the store the night before and purchased some item; however,
he had not been charged for them all. He went further in explaining that last night he even
made the young lady check and re-check to make sure that she had gotten everything.
Now Brandon explained that he was absolutely certain that she had made a
mistake but didn’t want to insult her; therefore, he knew he would simply
return today. The store manager, myself, and everyone in line behind me
could not believe what had just happened. Nonetheless, Brandon went through the
receipt with the manager and pointed out the missing item, thanked Brandon
repeatedly and told him he would give him a 25% discount for his honesty. As he
swiped his card, I leaned forward and told him his honesty had just cost him a
hundred dollars!! Brandon smiled and winked, and said I quote “Ms. Washington
that money was never mine, so my honesty just got me a 25% discount” AMAZING!!
The best part of the story however, is when Brandon left; the store manager
shook his head and said if the world were filled with more people like him he
would be much better off. . I couldn’t agree more. I tell you this if that is
the case he needs the integrity award. Because it’s not what you do when
everyone is watching that make integrity, it’s who you are when no one is
around.

ACTION: Do something special today that no one needs to see.

Thank you & keep living R.I.C.H.!
Dina Dwyer-Owens

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Thursday, April 3rd, 2014

…listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

WhosListening-image

 

 

 

 

 

 

RICH ACTION: Listen to what is being said

Thank you & live R.I.C.H.!
Dina Dwyer-Owens

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Tuesday, April 1st, 2014

…Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

(about Patrick) On February 6th around 6:30p.m. I was exiting the parking lot, I noticed a young man talking to an elderly woman who was sitting on th ground by the curb in front of the small white house. I didn’t think much of it until I glanced in my rear view mirror as I was heading gown Lorraine and saw that he was now trying to lift her up. I put the vehicle in reverse and proceeded back to the front of the house to see if I could be of assistance. By this time, he had successfully brought her to her feet and was asking her if she was O.K. Apparently, she had taken some trash out, fell down, and was unable to stand back up. She wasn’t injured; she just wanted to get back in her home. He carefully and slowly walked her down the drive way, up the stairs and into her house, all the while supporting her with his arm around her to provide stability. Her clothing kept falling off and he repeatedly and modestly covered her up. Once safely back in her home she kept offering to tip him and he refused. She talked at length about random things and he politely listened, no once checking his watch or trying to excuse himself (Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.). During the entire episode, he was polite, compassionate and above all else, non-judgmental. After making certain that she was O.K., he introduced himself to me. He works in the system accounts department.

RICH ACTION:  Stop yourself when you’re thinking about what you want to say instead of really listening to the speaker.

Thank you & keep living R.I.C.H.!
Dina Dwyer-Owens

 

 

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Monday, March 31st, 2014

…treating others as you would like to be treated.

“I have more fun and enjoy more financial success when I stop trying to get what I want and start helping other people to get what they want.”
~Larry Wilson

RICH ACTION:  Do something for someone today that you wish someone would do for you.

Thank you & keep living R.I.C.H.!
Dina Dwyer-Owens

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Monday, March 31st, 2014

…treating others as you would like to be treated.

You don’t have to live your life within the boundaries of what our culture defines as “success.” You don’t have to sacrifice your well-being, your relationships or your happiness. We simply can’t find the answer to “success” in our current definition of success alone. Money and power are not enough.

ACTION:  Consider what your eulogy might say if written
today, will it reflect that you treated others as you’d like to be treated?

Thank you & keep living R.I.C.H.!
Dina Dwyer-Owens

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