Out of the kindness of his heart

When someone utters these words, the ending is pure joy. You don’t even have to hear the rest of the story. You know it’s great. Well, that was the case with one Mr. Rooter service call and a very special customer. 

 It was clear that a costly repair at this customer’s home was a financial hurdle when a collapsed sewer pipe would require thousands of dollars to correct. But Vinay Rajput, owner of Mr. Rooter of Schaumburg, knew that a good deed was in order.

 The customer, who had helped kids for years through the Make-A-Wish foundation, would have her own wish granted — for free. For all the smiles she has brought to others, Mr. Rooter of Schaumburg decided to return the favor. Check out the pictures from the service call and read more about the story here:  http://www.dailyherald.com/article/20130124/news/701249848/photos/

 My heart is full with stories like these that reflect the caliber of our franchise owners, their service professionals and the customer experience that is being delivered in times of need. I congratulate Vinay and the Mr. Rooter of Schaumburg team for an exceptional example of putting customers first. As our Code of Values show – Vinay knows how to Live R.I.C.H., following the themes of Respect, Integrity, Customer Focus and Having Fun in the Process. And out of the kindness of one’s heart came one very happy ending.

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